Team: Training

Role: Director, UX Architecture

As Director of UX Architecture, one of my key responsibilities is developing a working process for new projects that is focused on the user experience, but also reaches across departments. New ideas must be a collaborative effort between Product and UX, Development, Advertising, Marketing, Circulation and Customer Service among others and the UX team often serves as the central conduit for these ideas and requirements.

Our team doubled in size across 3 physical locations, necessitating new training materials and a new approach to coordinating team growth. The materials I developed consolidated the core concepts of our methodology, including a focus on user-centric design, the use of analytics, and collaboration across departments for innovative and sustainable solutions.